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FAQ List
To place an order, please follow these steps:
- Fill in all required information in the order form, including your company name, representative, phone number, email, business sector, and address.
- Select the product you are interested in from the dropdown menu.
- Provide any additional details or specific requirements in the “Content” section.
- Double-check all the information to ensure accuracy.
- Click the “Submit” button to complete your order request.
Our sales team will contact you shortly to confirm your order and provide further assistance.
To use a discount code, please follow these steps:
- Add the products you wish to purchase to your cart.
- Proceed to the checkout page.
- Enter your discount code into the “Discount Code” or “Promo Code” box.
- Click “Apply” to activate the discount.
- The discounted amount will be automatically deducted from your total payment.
If you encounter any issues, please contact our customer support team for assistance!
To select the appropriate size and dimensions:
- Refer to the size guide available on each product page.
- Check the detailed measurements (length, width, thickness) listed for each product.
- If you are unsure which size fits your needs, please review the usage recommendations provided.
- For custom sizes, you can specify your required dimensions in the “Content” section of the order form or contact our sales team directly.
- Make sure to double-check your selection before confirming your order.
Yes, we offer home delivery service to customers in other provinces.
The shipping fee will be calculated based on the delivery address, package weight, and shipping method selected.
After placing your order, our sales team will contact you to confirm the shipping cost and estimated delivery time.
We work with trusted courier partners to ensure safe and timely delivery nationwide.
If you have any questions about shipping, feel free to contact us for support!
If you wish to return an item upon delivery:
- Return shipping costs will typically be the responsibility of the customer unless the return is due to a product defect or an error on our part.
- The exact fee depends on the courier’s return rates and the size and weight of the returned item.
- We recommend contacting our customer service team first to arrange the return and receive detailed instructions.
Please review our Return & Refund Policy for more information.